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We usually reply to your inquiry within 7 business days.

If you have not heard back from us after 7 business days, please check the following possible causes.

  1. Application Sent from your computer
    • Please check the spam folder. Email clients, email providers and anti-virus programs automatically scan incoming emails and place emails detected as spam in the spam folder.

      To avoid these situations, please add the domain (@suginoltd.co.jp) to your Address Book or Contacts.
  2. Application Sent by using Yahoo, Hotmail, Gmail and other free email providers
    • Emails sent to your domain is subject to their spam filters.
      The spam filters automatically place emails detected as spam in the spam folder.
  3. Application Sent from mobile phone or smart phone
    • Depending on your spam settings, you will receive emails only from approved senders, and emails sent from senders not on the designated safe list are sent directly to the spam folder.

      To avoid these situations, please add the domain (@suginoltd.co.jp) to your Address Book or Contacts.
  4. Your email address is not correct.
    • Before you send out Application, please check again that the email address you entered is correct.
  5. Your mailbox is full
    • When your mailbox exceeds the allotted storage, incoming emails are blocked.
      Remove any unwanted emails and empty your trash folder to create room in your mailbox.
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